An examination of first-mover (dis)advantages of ICT-driven innovation in the service industry.
Shari ShangJunyi WuPublished in: AMCIS (2012)
Keyphrases
- case study
- technology transfer
- competitive market
- information and communication technologies
- knowledge management
- telecommunications industry
- market share
- academic community
- driving force
- service providers
- information and communications technology
- web services
- information communication technology
- management system
- information services
- service quality
- data driven
- mobile services
- core competence
- government officials
- service oriented architecture
- customer satisfaction
- organizational learning
- service discovery
- real world
- service composition
- service oriented
- cost effective
- end users
- information systems