Case Studies on using Natural Language Processing Techniques in Customer Relationship Management Software.
Sükrü OzanPublished in: CoRR (2021)
Keyphrases
- customer relationship management
- case study
- data mining systems
- software development
- data mining
- competitive advantage
- relationship management
- customer churn
- data mining applications
- development process
- enterprise resource planning
- marketing strategies
- data mining technology
- database
- user interface
- real world
- text mining
- customer segmentation