Predicting queueing delays for multiclass call centers.
Oualid JouiniYves DalleryPublished in: VALUETOOLS (2006)
Keyphrases
- multi class
- call center
- arrival rate
- queue length
- queueing model
- heavy traffic
- asymptotically optimal
- steady state
- multiclass problems
- service level
- multiclass classification
- cost sensitive
- multi class classification
- multiple classes
- perceptron algorithm
- support vector machine
- pairwise
- state dependent
- service quality
- binary classification
- feature selection
- multiclass svm
- service times
- error correcting output codes
- multiclass learning
- multiclass support vector machines
- binary classifiers
- data sets
- queueing networks
- long run
- agent technology
- active learning
- training set
- neural network