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Applying the fuzzy SERVQUAL method to measure the service quality in certification & inspection industry.

Ru LiuLixin CuiGuangfeng ZengHongyan WuChengjie WangShan YanBingyan Yan
Published in: Appl. Soft Comput. (2015)
Keyphrases
  • service quality
  • similarity measure
  • information systems
  • fuzzy sets
  • clustering method
  • membership functions
  • correlation coefficient