The influence of customer activity on e-service value-in-use.
Kristina HeinonenPublished in: Int. J. Electron. Bus. (2009)
Keyphrases
- customer service
- service requirements
- customer satisfaction
- service times
- call center
- service providers
- web services
- service quality
- customer support
- electronic commerce
- management system
- customer behavior
- end users
- service oriented
- point of sale
- processor sharing
- service systems
- online stores
- social influence
- information services
- human activities
- information technology
- product information
- customer relationship management
- activity patterns
- web service composition
- service oriented architecture
- arrival process
- e learning