Systematic Service Innovation in Organizations: EDCI-A Template for Human-Centered Design of E-Services.
Nigel P. MelvilleMichael HoppsPublished in: HICSS (2012)
Keyphrases
- centered design
- service delivery
- service management
- service providers
- public services
- service oriented
- service discovery
- web services
- service composition
- service quality
- online services
- information services
- service oriented architecture
- service provision
- virtual organization
- network services
- e government
- mobile services
- virtual enterprise
- ubiquitous computing environments
- service selection
- knowledge management
- web service composition
- service integration
- service offerings
- cross organizational
- service description
- governmental organizations
- customer service
- mission critical
- information technology
- context aware
- case study
- service requirements
- service platform
- organizational learning
- loosely coupled
- computing environments
- context aware services
- intellectual capital
- internet services
- cloud services
- directory service
- software as a service
- end users
- exchange information
- user communities