Drivers of E-Loyalty in E-Recruitment: The Role of E-Service Quality, E-Satisfaction, and E-Trust in Jordan, an Emerging Market.
Mamoun N. AkroushMajdy ZuriekatBushra K. MahadinMetri F. MdanatGhazi A. SamawiOla J. HaddadPublished in: J. Electron. Commer. Organ. (2021)
Keyphrases
- service quality
- customer satisfaction
- customer loyalty
- information quality
- competitive environment
- electronic commerce
- user satisfaction
- service providers
- online shopping
- internet shopping
- quality of service
- competitive advantage
- information systems
- call center
- trust model
- database
- customer retention
- database systems
- virtual communities
- market share
- online marketplaces
- electronic marketplaces
- information technology
- decision making
- data mining
- online consumer
- individual level
- stock price
- web services