Content Analysis on Articles on Customer Relationship Management in E-Business in China.
Ni ChengPublished in: ICEE (2010)
Keyphrases
- content analysis
- customer relationship management
- relationship management
- competitive advantage
- data mining technology
- collaborative learning
- service quality
- data mining applications
- customer churn
- data mining
- marketing strategies
- computer supported collaborative learning
- video content
- news articles
- call center
- online discussion
- databases
- discussion forums
- distance learning
- learning process
- image sequences
- discussion groups