Exploring the Determinants of Customer Loyalty to Internet-Only Bank Services.
Ya-Ling WuKai-Hsien ChenPublished in: AMCIS (2021)
Keyphrases
- service quality
- customer loyalty
- customer satisfaction
- service providers
- potential customers
- information services
- information systems
- web services
- electronic commerce
- quality of service
- website
- competitive advantage
- call center
- decision support
- end users
- service oriented
- user satisfaction
- database
- relational data
- data analysis
- case study
- agent technology
- mobile services
- decision making
- real time