Development of electronic commerce user-consumer satisfaction index (ECUSI) for Internet shopping.
Namjae ChoSanghyuk ParkPublished in: Ind. Manag. Data Syst. (2001)
Keyphrases
- electronic commerce
- service quality
- internet shopping
- tourism industry
- user satisfaction
- customer satisfaction
- business transactions
- small and medium sized enterprises
- mobile commerce
- digital economy
- online banking
- agent mediated
- automated negotiation
- electronic marketplaces
- factors influencing
- online auctions
- user interface
- negotiation protocol
- web based systems
- social networks
- online shopping
- information systems