Active Service Quality Management in ASEMA system.
Markus SihvonenMikko NieminenJohannes OikarinenTomi RätyPublished in: ICSNC (2006)
Keyphrases
- quality management
- service quality
- data quality
- fuzzy theory
- service providers
- quality assessment
- information systems
- water quality
- human factors
- resource scheduling
- quality improvement
- user satisfaction
- project management
- electronic commerce
- systems development
- quality of service
- software projects
- quality control
- e learning
- literature review
- fuzzy inference
- rough sets
- artificial intelligence
- databases