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Exploring How Feature Usage Relates to Customer Perceived Value: A Case Study in a Startup Company.
Sarunas Marciuska
Çigdem Gencel
Pekka Abrahamsson
Published in:
ICSOB (2013)
Keyphrases
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customer service
case study
call center
customer relationship management
image features
data sets
neural network
feature extraction
electronic commerce
user acceptance
customer support
customer data
customer churn