Call Center Customer Sentiment Analysis Using ML and NLP.
Imad AattouriHicham MouncifMohamed RidaPublished in: SITA (2023)
Keyphrases
- call center
- sentiment analysis
- natural language processing
- opinion mining
- text mining
- maximum likelihood
- service level
- text classification
- sentiment classification
- arrival rate
- service quality
- customer service
- sentence level
- multi aspect
- heavy traffic
- machine learning
- information extraction
- natural language
- wordnet
- online reviews
- product reviews
- public opinion
- product features
- total cost
- user generated
- web content
- association rules
- data analysis
- decision making