On the Expression of Agent Emotions in Customer Support Dialogs in Social Media.
Michal Shmueli-ScheuerJonathan HerzigTommy SandbankDavid KonopnickiPublished in: IUI Companion (2018)
Keyphrases
- customer support
- social media
- conversational agent
- virtual agents
- multi agent
- customer service
- multi agent systems
- agent architecture
- technical support
- high tech
- intelligent agents
- world wide
- multiagent systems
- emotional state
- social networks
- customer satisfaction
- software agents
- service quality
- agent technology
- mobile agents
- real time
- database