The Critical Success Factors for Public Sector CRM Implementation.
Assion Lawson-BodyLori WilloughbyLaurence MukankusiKinvi LogossahPublished in: J. Comput. Inf. Syst. (2011)
Keyphrases
- critical success factors
- public sector
- customer relationship management
- success factors
- e government
- information systems development
- information sharing
- information and communication technologies
- digital government
- m learning
- systems development
- software engineering
- literature review
- learning objectives
- data mining technology
- real world
- machine learning