TQM Practices in Public Sector: Case of Finnish Healthcare Organizations.
Mian M. AjmalVille TuomiPetri T. HeloMaqsood Ahmad SandhuPublished in: Int. J. Inf. Syst. Serv. Sect. (2016)
Keyphrases
- public sector
- private sector
- current practices
- e government
- inter organizational
- information technology
- information systems
- information sharing
- information and communication technologies
- electronic government
- environmental factors
- total quality management
- service delivery
- public administration
- public services
- digital government
- software industry
- business process change
- job satisfaction
- government services
- current status
- social capital
- emergency response
- information exchange
- health care
- case study
- decision making