Chatbot to Simplify Customer Interaction in e-Commerce Channels of Retail Companies.
Jean Martin Solis-QuispeKathia Milagros Quico-CautiWilly UgartePublished in: ICITS (1) (2021)
Keyphrases
- electronic commerce
- customer base
- customer behavior
- customer loyalty
- customer data
- point of sale
- business transactions
- marketing strategies
- human computer interaction
- small and medium sized enterprises
- customer relationship management
- cross selling
- customer preferences
- customer service
- consumer behavior
- competitive advantage
- potential customers
- multi channel
- manufacturing companies
- user interaction
- service quality
- customer churn
- data mining
- customer satisfaction
- supply chain
- business processes
- distance learning
- business world
- communication channels
- credit card