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An Ontology-Based Approach for Defining Compliance Rules by Knowledge Workers in Adaptive Case Management - A Repair Service Management Case.

Thanh Tran Thi KimErhard WeissAlexander AdensamerChristoph RuhsamChristoph CzepaHuy TranUwe Zdun
Published in: EDOC Workshops (2016)
Keyphrases
  • service management
  • knowledge workers
  • artificial intelligence
  • information systems
  • e learning
  • multi agent systems
  • information technology
  • intelligent systems
  • resource management