Relative Industry Concentration and Customer-Driven IT Spillovers.

Zhuo (June) Cheng Barrie R. Nault

Published in: Inf. Syst. Res. (2012)

Keyphrases

point of sale
electronic commerce
case study
world wide
market segments
data driven
customer satisfaction
real world
target audience
e learning
genetic algorithm
information retrieval
real time
customer service
fastest growing
churn prediction
customer knowledge
data sets