Citizen's Charter Driven Service Area Improvement.
Anna Marie FortuitoMoshiur BhuiyanFarzana HaqueLuba ShabnamAneesh KrishnaP. W. Chandana PrasadPublished in: APSEC (2015)
Keyphrases
- public services
- service providers
- service delivery
- service offerings
- e government
- significant improvement
- data driven
- service oriented
- governmental organizations
- government services
- service discovery
- web services
- relationship management
- customer service
- digital government
- mobile services
- service oriented architecture
- service quality
- end users
- social media
- databases