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Measuring the Service Quality of E-Commerce and Competitive Strategies.
Shu-Fong Chang
Jen-Chi Chang
Kuo-Hua Lin
Bin Yu
Yu-Cheng Lee
Sang-Bing Tsai
Jie Zhou
Chao Wu
Zi-Chun Yan
Published in:
Int. J. Web Serv. Res. (2014)
Keyphrases
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service quality
electronic commerce
competitive environment
customer satisfaction
service providers
customer loyalty
user satisfaction
online shopping
call center
quality of service
online auctions
information systems
information quality
job satisfaction
competitive advantage
data mining
incident management