Unpacking the black box: How to promote citizen engagement through government social media during the COVID-19 crisis.
Qiang ChenChen MinWei ZhangGe WangXiaoyue MaRichard David EvansPublished in: Comput. Hum. Behav. (2020)
Keyphrases
- black box
- social media
- crisis management
- e government
- government agencies
- presidential election
- black boxes
- government services
- digital government
- white box
- relationship management
- emergency management
- social networks
- information technology
- united states
- public sector
- public administration
- test cases
- integration testing
- user generated content
- learning environment
- public services
- hybrid systems
- databases
- white box testing
- neural network
- federal agencies
- decision trees
- artificial intelligence