Who Are the Users of Digital Public Services? - A Critical Reflection on Differences in the Treatment of Citizens as 'Users' in e-government Research.
Bettina DistelIda LindgrenPublished in: ePart (2019)
Keyphrases
- e government
- public services
- government services
- public sector
- public administration
- digital government
- electronic government
- developing countries
- governmental organizations
- government organizations
- government agencies
- service delivery
- social media
- federal government
- user experience
- knowledge management
- information technology
- online services
- data analysis
- information systems