The Influence of the Customer in Service Production.
Günther SchuhChristiano FabryPhilipp JussenPublished in: APMS (2) (2014)
Keyphrases
- customer service
- customer satisfaction
- call center
- service requirements
- service times
- electronic commerce
- service providers
- service quality
- point of sale
- service discovery
- web services
- management system
- product information
- service systems
- customer support
- limited capacity
- production system
- production process
- churn prediction
- marketing campaigns
- customer requirements
- website
- network effects
- service oriented architecture
- quality control
- factors influencing