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On the Impact of the Customer Base on the Added Value through System-Oriented Service Delivery in Industrial Maintenance.
Clemens Wolff
Melanie Reuter-Oppermann
Niklas Kühl
Published in:
HICSS (2019)
Keyphrases
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service delivery
customer base
e government
end to end
life cycle
customer behavior
e learning
web services
database
customer churn
mobile technologies
government agencies
business opportunities
case study
public sector
marketing strategies