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Managing customer retention in the UK online banking sector.
Liu Liu
Panos Louvieris
Published in:
Int. J. Inf. Technol. Manag. (2006)
Keyphrases
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online banking
customer retention
internet banking
customer satisfaction
electronic commerce
hong kong
service quality
higher education
real time
customer relationship management
customer churn
information technology
user satisfaction
data envelopment analysis