A statistical machine learning approach for ticket mining in IT service delivery.
Ea-Ee JanJian NiNiyu GeNaga AyachitulaXiaolan ZhangPublished in: IM (2013)
Keyphrases
- service delivery
- statistical machine learning
- e government
- life cycle
- end to end
- service provision
- statistical learning
- service management
- learning systems
- government services
- statistical machine learning algorithms
- service providers
- web services
- information systems
- machine learning
- databases
- government agencies
- public sector
- supervised learning
- learning environment