Natural language call steering for service applications.
Wu ChouQiru ZhouHong-Kwang Jeff KuoAntoine SaadDavid AttwaterPeter J. DurstonMark FarrellFrank ScahillPublished in: INTERSPEECH (2000)
Keyphrases
- natural language
- service providers
- web services
- semantic analysis
- service discovery
- natural language processing
- management system
- natural language interface
- knowledge representation
- machine learning
- service oriented
- natural language sentences
- question answering systems
- question answering
- information services
- service quality
- database
- customer service
- service requirements
- natural language generation
- mobile services
- language processing
- semantic web services
- service composition
- computing environments
- steady state
- information extraction
- end users
- information retrieval
- data sets
- real time