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When a Voice Assistant Asks for Feedback: An Empirical Study on Customer Experience with A/B Testing and Causal Inference Methods.
Yuqi Deng
Sudeeksha Murari
Published in:
ICMI Companion (2021)
Keyphrases
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electronic commerce
causal models
test cases
case study
relevance feedback
test bed
customer satisfaction
call center
causal relations
causal theories
neural network
student perceptions
feedback mechanisms
visual feedback
customer relationship management
software testing
causal relationships
user experience