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Why am I Waiting? Data-Driven Analysis of Waiting Times in Business Processes.
Katsiaryna Lashkevich
Fredrik Milani
David Chapela-Campa
Ihar Suvorau
Marlon Dumas
Published in:
CoRR (2022)
Keyphrases
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business processes
waiting times
data driven
business process
web services
process model
workflow management systems
workflow systems
business process management
business process modeling
case study
np hard
long run
business decisions
single server queue
business objectives