Acquisition of Customer Profiles by means of Adaptive Text-Based Natural Language Dialog.
Rosmary StegmannMichael KochWolfgang WörndlPublished in: LWA (2004)
Keyphrases
- natural language
- natural language processing
- dialog systems
- natural language interface
- multimedia
- knowledge representation
- information extraction
- electronic commerce
- data driven
- adaptive systems
- semantic analysis
- machine translation
- neural network
- data mining
- question answering
- case study
- language processing
- call center
- customer service
- search engine
- machine learning