Relationship of Skill Expectation Gap Between IS Employees and Their Managers with User Satisfaction.
James J. JiangGary KleinEric T. G. WangPublished in: Inf. Resour. Manag. J. (2007)
Keyphrases
- user satisfaction
- information systems
- structural equation modeling
- information technology
- human resources
- perceived quality
- service quality
- technical skills
- customer satisfaction
- user perceptions
- quality attributes
- kolmogorov smirnov
- database
- information quality
- perceived usefulness
- databases
- knowledge management
- end users