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An ITSM For A New Era: Leaving A Self-Supported Internal Legacy System For A Brighter Future In The Cloud(s).

John AndersonRobert Bishop
Published in: SIGUCCS (2018)
Keyphrases
  • long term
  • cloud computing
  • systems development
  • real world
  • software engineering
  • service providers
  • reverse engineering
  • current status
  • information technology
  • virtual machine
  • internal states
  • internal structures