Author Correction: Customer support ticket escalation prediction using feature engineering.
Lloyd MontgomeryDaniela E. DamianTyson BulmerShaikh QuaderPublished in: Requir. Eng. (2020)
Keyphrases
- feature engineering
- customer support
- dependency parsing
- text classification
- machine learning
- natural language processing
- customer service
- labeled data
- databases
- technical support
- high tech
- customer satisfaction
- service providers
- semi supervised
- information extraction
- expert systems
- website
- digital libraries
- data sets
- speech processing
- knowledge representation