A Comparative Study of Governmental One-Stop Portals for Public Service Delivery.
Thomas KohlbornAxel KorthausChristoph PetersErwin FieltPublished in: Int. J. Intell. Inf. Technol. (2013)
Keyphrases
- service delivery
- e government
- public administration
- public services
- public organizations
- government information
- public sector
- service provision
- service management
- government services
- change management
- government agencies
- digital government
- knowledge management
- information sharing
- databases
- life cycle
- online services
- end users
- end to end
- real world