Agent and User-Generated Content and its Impact on Customer Support MT.
Madalena GonçalvesMarianna BuchicchioCraig StewartHelena MonizAlon LaviePublished in: EAMT (2022)
Keyphrases
- user generated content
- customer support
- social media
- user comments
- multi agent systems
- user generated
- intelligent agents
- multiagent systems
- multi agent
- world wide
- machine translation
- customer satisfaction
- high tech
- customer service
- online forums
- technical support
- decision making
- software agents
- mobile agents
- recommender systems
- call center
- blog posts
- digital libraries
- social media content