Estimating Service Quality in Industrial Internet-of-Things Monitoring Applications With Blockchain.
Ananda MaitiAli RazaByeong Ho KangLachlan HardyPublished in: IEEE Access (2019)
Keyphrases
- service quality
- customer satisfaction
- service providers
- electronic commerce
- user satisfaction
- quality of service
- industrial applications
- real time
- competitive environment
- monitoring system
- industrial systems
- online shopping
- call center
- competitive advantage
- information systems
- incident management
- information quality
- ubiquitous computing
- decision support
- mobile devices
- physical world
- job satisfaction
- response time
- database systems
- data mining