The importance of ITIL4 adoption for IT service management in insurance companies.
Ajla Cerimagic HasibovicAnel TanovicAida GranuloPublished in: MIPRO (2023)
Keyphrases
- service delivery
- key concepts
- e government
- information technology
- external factors
- relative importance
- service management
- incident management
- risk management
- information systems
- service provision
- small businesses
- widespread adoption
- government services
- small and medium sized enterprises
- change management
- software industry
- intermediate level
- high tech
- business applications
- end to end
- life cycle
- case study