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Towards Intelligent Process Support for Customer Service Desks: Extracting Problem Descriptions from Noisy and Multi-lingual Texts.

Jana KoehlerEtienne FuxFlorian A. HerzogDario LötscherKai WaeltiRoland ImoberdorfDirk Budke
Published in: Business Process Management Workshops (2017)
Keyphrases
  • customer service
  • multi lingual
  • information retrieval
  • multi agent systems
  • information access
  • hidden markov models
  • knn
  • customer satisfaction