The Moderation Influence of Power Distance on the Relationship Between Technological Factors and the Successful Implementation of Citizen Relationship Management in the Public Sector.
Shafiq Darwish AlabriSuzilawati KamaruddinAbdul Rehman GilalJafreezal JaafarIzzatdin Abdul AzizPublished in: IEEE Access (2020)
Keyphrases
- public sector
- relationship management
- e government
- private sector
- public administration
- digital government
- information systems
- information sharing
- business process change
- current status
- customer relationship management
- electronic government
- information and communication technologies
- government services
- public services
- social network services
- researchers and practitioners
- key factors
- recent advances
- machine learning
- software engineering
- information technology
- data mining