Design Requirements for Collaboration Processes to Increase Customer Trust in Mobile Banking Platforms.
Christian RufAndrea BackPublished in: Bled eConference (2014)
Keyphrases
- design requirements
- middleware architecture
- retail banking
- virtual teams
- business process management
- banking services
- mobile phone
- mobile devices
- trust model
- inter organizational
- customer churn
- electronic commerce
- design process
- collaborative learning
- knowledge management
- trust relationships
- banking industry
- interoperability issues
- computing environments
- design patterns
- information sharing
- mobile learning
- driving forces