ESCFE: Expert System for Customer Facing Environments.
Tony HoughtonMichael GardnerP. GouldPublished in: IEEE J. Sel. Areas Commun. (1991)
Keyphrases
- expert systems
- fuzzy logic
- knowledge based systems
- electronic commerce
- genetic algorithm
- knowledge base
- customer service
- knowledge engineering
- fault diagnosis
- real world
- churn prediction
- hybrid intelligent
- inference engine
- special case
- image sequences
- neural network
- case based reasoning
- knowledge representation
- customer behavior
- website