SmartDispatch: enabling efficient ticket dispatch in an IT service environment.

Shivali Agarwal Renuka Sindhgatta Bikram Sengupta

Published in: KDD (2012)

Keyphrases

service providers
real time
web services
cost effective
mobile robot
neural network
virtual world
computing environments
service oriented
smart spaces
database
heavy traffic
information services
autonomous agents
mobile agents
computationally efficient
management system
data mining
data sets