The cost of service quality in IT Outsourcing.
Nikos AnerousisYixin DiaoAliza HechingPublished in: Integrated Network Management (2011)
Keyphrases
- service quality
- service providers
- information systems
- customer satisfaction
- user satisfaction
- quality of service
- electronic commerce
- online shopping
- information quality
- competitive advantage
- web services
- information technology
- call center
- cloud computing
- expert systems
- database
- job satisfaction
- competitive environment