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Hybrid black-box classification for customer churn prediction with segmented interpretability analysis.

Arno De CaignyKoen W. De BockSam Verboven
Published in: Decis. Support Syst. (2024)
Keyphrases
  • black box
  • prediction accuracy
  • black boxes
  • neural network
  • data analysis
  • feature vectors
  • prediction model
  • feature extraction
  • feature space
  • training set
  • decision rules
  • customer churn