Serviceflow Management: Caring for the Citizen's Concern in Designing E-government Transaction Processes.
Ralf KlischewskiIngrid WetzelPublished in: HICSS (2002)
Keyphrases
- e government
- inter organizational
- service delivery
- public services
- public sector
- knowledge management
- government services
- electronic government
- digital government
- government agencies
- public organizations
- public institutions
- public administration
- developing countries
- public policy
- service provision
- information sharing
- decision making
- government organizations
- federal agencies
- workflow management systems
- secure information sharing
- federal government
- technical solutions
- governmental organizations
- information management
- united nations
- life cycle
- current status
- service oriented