So Close and Yet So Far: Information Technology and the Spatial Distribution of Customer Service.
David FitoussiPublished in: ICIS (2003)
Keyphrases
- spatial distribution
- customer service
- information technology
- business strategy
- spatial information
- business managers
- customer satisfaction
- spatial distance
- customer behavior
- information systems
- inventory control
- grain size
- spatial autocorrelation
- call center
- governmental organizations
- spatial patterns
- cooperative
- customer support
- markov chain
- database systems
- decision making