The Effects of Service and Consumer Product Knowledge on Online Customer Loyalty.

Jingjun Xu Izak Benbasat Ronald T. Cenfetelli

Published in: J. Assoc. Inf. Syst. (2011)

Keyphrases

online stores
customer loyalty
product information
expert systems
service quality
customer satisfaction
knowledge management
electronic commerce
data mining
network effects
data management
service oriented
service providers
data mining techniques
end users
e learning
real world