Simulation-Based Quantification of Business Impacts Caused by Service Incidents.
Axel KieningerFlorian BerghoffHansjörg FrommGerhard SatzgerPublished in: IESS (2013)
Keyphrases
- telecommunications industry
- service delivery
- service management
- service provision
- customer service
- business intelligence
- business processes
- business process
- web services
- information systems
- electronic business
- mission critical
- business models
- enterprise application integration
- data mining
- online services
- enterprise systems
- service oriented
- electronic commerce
- service providers
- loosely coupled
- e government
- business applications
- service composition
- customer support
- knowledge management
- service discovery
- virtual enterprise
- service oriented architecture
- information services
- management system
- case study