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Managing Customer Relationships through Mobile Medium - Underlying Issues and Opportunities.
Jaakko Sinisalo
Jari Salo
Heikki Karjaluoto
Matti Leppäniemi
Published in:
HICSS (2006)
Keyphrases
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mobile phone
key issues
mobile devices
electronic commerce
mobile networks
customer satisfaction
emerging technologies
business processes
spatial relationships
mobile technologies
mobile environments
customer service
mobile communication
mobile objects
advanced technologies
customer knowledge